Plumbing on Tap will no longer offer our 24/7 emergency plumbing services from 01/12/13
For the last seven years, Plumbing on Tap have offered our clientele a 24/7 emergency call out service to fix plumbing and heating issues. After careful consideration by senior management, Plumbing On Tap regret that we will be discontinuing our out of hours emergency cover.
Plumbing On Tap still offers our award-winning services Monday through Friday during business hours. This change will allow us focus on our week day operations/continue to grow and improve. Plumbing On Tap maintains a call back system via the contact page on our website or, if you leave a voicemail on 01273 723600 we will endeavour to return your call the second we are back in the office.
FAQ: Why Are You Discontinuing 24/7 Plumbing Cover?
This decision is due to a number of factors including:
- Low demand for the service
- An inability to acquire parts out of business hours.
- Due to many customer issues requiring parts that are not available as our suppliers are closed out of hours sometimes customers felt they had wasted their money.
- Although an inconvenience for the evening or the weekend, a lot of the out of hours plumbing works can wait until the following morning.
- Whilst our engineers were able to stop some leaks, further works would almost always be recommended.
- Feedback from many of our customers suggests that they the money spent during an out of hours call would have been better spent during business hours.
In view of the above and after careful consideration we have decided to discontinue our 24/7 out of hours call out service.